We recently wrapped up an engagement helping a compliance-focused device company solve a problem that had been challenging their business for years.
Situation
The client's device product line is required to meet different regulations in every state. These regulations are frequently updated and the client is made aware via state-published documents, or through emails, calls, and even faxes from a state contact. A small team was manually reviewing new information and tracking everything in spreadsheets - a process that was slow, error-prone, and risky.
We came in and scoped the challenge, and it became clear: they needed a system that could:
- •Provide a searchable knowledge base for the whole organization
- •Enable review and approval workflows
- •Ingest and interpret regulatory documents automatically
- •Standardize requirements across all states
What We Did
After confirming there was nothing off-the-shelf that would work, we led the strategy, design, and build of a custom solution. Using AI (Bedrock and Claude Sonnet), the platform automatically processes regulatory updates and flags what changed. A custom LLM chatbot lets teams across sales, customer service, and operations quickly get answers from approved documents - no more hunting through spreadsheets.
Impact
The result? A scalable, resilient system that reduces risk, frees the team from manual work, and ensures devices are always compliant - state by state.
What's exciting is how technology, AI, and thoughtful process design came together to solve a problem that touches every part of the business. It's a reminder that sometimes, the right solution isn't just about tools - it's about designing systems that work for people and scale with the organization.
This engagement reflects the kind of work we love doing at Silver Ridge Advisors: tackling complex problems with pragmatic strategy, and a modern product-driven approach to a solution.